The country’s three major networks — MTN Ghana, Telecel and AirtelTigo (AT) — have all provided short codes that enable customers to check and cancel active subscriptions.

For MTN subscribers, the process involves dialling *175# and navigating the menu to identify active subscriptions. Customers can then select and cancel those they no longer wish to maintain. MTN also provides the option to cancel multiple subscriptions at once.

Telecel users can dial *463# to access the Vodafone Content Manager. By selecting option one, they can view all active subscriptions and proceed to cancel each individually, following the on-screen instructions.

On AirtelTigo, users are advised to dial *100# to view their subscriptions and unsubscribe from them. Alternatively, customers can send “STOP” to 2510 for voice content services or follow specific instructions linked to individual shortcodes provided by the network.

Beyond network-billed services, customers who signed up for subscriptions through apps, such as music or streaming platforms, are also able to cancel them directly.

On Android devices, this can be done via the Google Play Store by selecting the profile icon, navigating to “Payments & subscriptions,” tapping on “Subscriptions,” and cancelling the unwanted service.

Industry watchers have welcomed the simplified processes as a step towards curbing complaints from customers over unauthorised deductions.